Shipping Policy

In-Store Pickup:

Pick up your order at our store in either Dabouq/ King Abdullah II Street or Tabarbour/ Martyr Street, Amman. Our stores are open daily from 8:00am to 12:00pm. You will receive an email notification once your order is ready for collection.

Delivery Process:

Your orders will be delivered according to the date and time period you specify. To ensure the quality of your items, it is essential that the recipient is available to receive the delivery. We may contact the recipient to verify their availability and address. Please note that deliveries cannot be made to PO Boxes or doorsteps.

Customers are responsible for ensuring the accuracy of the delivery address provided. The Company reserves the right to refuse delivery to an alternative address. Your co-operation is appreciated to ensure a smooth and successful delivery experience.

Order Deadline:

To ensure same day delivery or collection, please place your orders by 9:00pm. Note that downtime can be adjusted during peak seasons, and the current downtime is prominently displayed on the home screen.


In unforeseen circumstances, there may be instances where we are unable to deliver within the specified time period. In such cases, we will contact you immediately to inform you of the delay and coordinate the earliest available time, your understanding is greatly appreciated.